Last updated: October 2026

Cancellations

You can cancel an order for a full refund until it is dispatched. Call or WhatsApp 9036888956, or email contact@jindalherbals.com. Once an order has been dispatched it cannot be cancelled, but you may return it under the terms below.

Return window

Please contact us within 10 days of delivery to request a return. This includes items that arrived damaged, incorrect or incomplete.

What can be returned

To be returned, products must be unopened, unused and in their original packaging. For health and hygiene reasons, we cannot accept products that have been opened or used, or that are past their expiry date.

Damaged in transit

If a product was damaged in transit, we will refund its full value, provided it is returned in our original carton.

Returning a parcel

Customers arrange and pay for return shipping, using a courier of their choice. Please use a tracked service, because we cannot refund a parcel we have not received. Send returns to: Jindal Naturecare Limited, Tumkur Main Road, JNI Road, Jindal Nagar, Maruti Layout, Aanchepalya Village, Bengaluru, Karnataka 560073.

Refunds

We refund to your original payment method within 7 working days of the returned parcel reaching us.

Undelivered parcels

If a parcel comes back to us because it could not be delivered after the courier's attempts, we deduct the one-way courier charge and refund the rest.

Other cases

Any situation not covered above is reviewed case by case.

Contact

Phone and WhatsApp 9036888956, or call 080-23717777 or 080-23084300. Email contact@jindalherbals.com. We are available Monday to Saturday, 9 am to 5 pm.